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MSP Maintenance Contract:

Overview of benefits, services and prices

Within the scope of a maintenance contract with MSP AG, you benefit from a comprehensive service and many advantages.

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Optimized operation

We continuously review your IT landscape to ensure smooth processes and workflows.

Service

MSP offers on-site support, 24-hour monitoring of all important systems as well as a personal contact person and competence teams for your needs.

Better Planning

Together with you, we define standards and draw up budget and investment plans.

As required

You can choose between three different service levels (see table). Maintenance windows are defined by agreement.

Individual maintenance windows

As a rule, our maintenance work takes place on two Fridays a month after 6 pm. Data backups are carried out after the deployment time windows or Maintenance time window started.

Your Advantages

  • Benefit from lower hourly rates and travel packages

  • Your concerns are dealt with as a contractual customer

  • Regular uploading of updates and upgrades

  • Automated inventorying and documentation of your IT environment

  • Monitor your systems and fast troubleshooting

  • Active response to identified security problems

Our Service-Levels

Further Conditions

  • Client Support from 75€/hour.

  • Backend Support from 91€/hour.

  • Consulting on request